SupportPilot · TICK-APP-0003

The draft is ready before your agent opens the ticket — and nothing sensitive goes out without a human.

SupportPilot is an AI support-ticket drafting layer for Shopify stores running LiveAgent. It classifies each ticket, retrieves grounded answers from your manuals, policies, and knowledge base, looks up the real order read-only in Shopify, and drafts the reply for human approval. Refunds, warranty, replacements, safety, and low-confidence cases are always routed to a human — never auto-sent.

$750 fixed SupportPilot Pilot — one store, one LiveAgent queue, KB/policy import, Shopify read-only lookup, 15–20 test cases, 10 business days.
Then $149/mo per store. Cancel anytime.
Try the live demo below →
Billing is not connected on this page yet — the next step after the demo is a pilot request, and we confirm scope and price before any charge. Price above is an untested hypothesis, not proven demand. Billing not connected.
1. Ticket comes inA customer ticket lands in LiveAgent — order status, product, policy, or setup.
2. ClassifySupportPilot classifies the ticket with a confidence score; anything below threshold is flagged, never guessed.
3. Grounded draftThe draft is built only from retrieved manuals/policies/KB sources plus a read-only Shopify order lookup — with sources shown.
4. Approve / editA human approves or edits the draft in the approval gate. Auto-send is OFF by default and only for categories you explicitly approve.
5. Send or human routeApproved drafts send; refunds, warranty, safety, and low-confidence cases route to a human with full context.

Live demo — classify a ticket and review the draft

SAMPLE DATA The tickets, stores, knowledge base, and order records below are sample data, honestly labelled, so you can see the whole journey end to end. Your real deployment connects your own LiveAgent queue, KB, and Shopify store. This demo uses a mock LiveAgent adapter and a mock Shopify adapter (read-only) — no real ticket is answered and no order is changed anywhere.

Human approval queue

Drafts wait here for a person. A draft cannot be sent without an explicit human approve action (approval gate), except categories you have explicitly approved for auto-send. Auto-send is OFF by default in this demo.

No tickets yet — simulate one above.

Sent & routed SAMPLE

Approved sends and human routing handoffs appear here. Nothing leaves this page.

Store knowledge base

Audit trail

SupportPilot ready. Every classification, retrieval, draft, approval, send, and routing decision is logged here and on the ticket record.